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The Dress Exchange

RETURNS POLICY

WEBSITE PURCHASES AND RETURNS

Customer satisfaction is our priority and we would like you to be totally satisfied with your purchase. In order that our goods reach you in first class condition all items are fully inspected prior to careful packaging and delivery. If for any reason you would like to return goods to us, you may do so within 7 working days from the date of receipt of the goods (Excluding Saturdays, Sundays and Bank Holidays). Our returns policy is an additional safeguard for you and does not affect your statutory rights as a consumer which rights remain unaffected by this policy.

Any item which is returned to us must not show any signs of being worn, must not be contaminated by perfume or make-up, must be in their original condition and any security tags, labels or swing tickets be intact and remain attached. Goods must be returned in their original packaging and at your own cost.

Your purchase will contain a ‘˜Returns Form’. You must complete this form stating the reason for your return and include this form with your return goods. After the goods have been examined by us please allow up to 14 days for the credited refund. If the goods are returned outside of this period or without the completed ‘Return Form’ or in any way be in breach of our returns policy, we may refuse to offer a refund and may return the goods to you. However we will endeavor to resolve any matters concerning returned goods.

If after purchase you find the goods fail in some way either due to defective materials or workmanship and are therefore unsatisfactory, please return the item to us and together in writing state the nature of your complaint. We will then investigate the matter and inform you in writing of our findings. If it is found that the item is defective then we will offer to repair the item, or a suitable replacement, or a refund in part or in full of the original purchase price including postage and packaging.

*For hygiene reasons earrings are non refundable.

INSTORE PURCHASES AND RETURNS

We regret to inform that any clothing purchased in store cannot be refunded. As the clothing is pre-owned it is sold as seen. We however will be happy to exchange any unworn garments returned with proof of purchase within 7 days.

Alternatively we will give you a credit note. *For hygiene reasons earrings are non refundable.